Jeffree Star is a YouTuber and the founder of Jeffree Star Cosmetics. The few consumers have shown concern over the internet about the products received by the Jeffree Star Cosmetics line.
Hey everyone, it’s come to our attention that a few dozen people out of 1.1 million palettes produced, have a few ribbon fibers embedded in their products. The lab has done a full investigation & we found the issue. I pride myself on quality and fully apologize for this error 💯 pic.twitter.com/8Hn9ndzFsa
— Jeffree Star (@JeffreeStar) November 22, 2019
The problem was seen in eye shadow palettes, where hair-like substances were found. Basically, eye shadow had ribbon fiber from a factory machine embedded inside. But Jeffree told the consumers to contact the customer service team of his brand, and they will soon receive the refund along with new palettes.
He conveyed the message through social media “Hey everyone, it’s come to our attention that a few dozen people out of 1.1 million palettes produced have a few ribbon fibers embedded in their products,” Star wrote. “The lab has done a full investigation & we found the issue. I pride myself on quality and fully apologize for this error.”
In his Instagram video, he also clarified a few doubts and conveyed to people as its unfair to compare his faulty product situation to Jaclyn Hill’s disastrous lipstick launch.
Jaclyn Hill launched a lipstick line in June, and consumers complained of receiving damaged products with beads, fiber products in it. Some faced lips were swelling after using the lipstick. As if now, Jaclyn has not responded for a recent comparison.
In contrast, Jeffree has posted a video on social media inside the factory where the eye shadow palette was in the process of production. He uploaded the entire video and explained about the presence of fiber like threads in the eye palettes. But he has not spoken about broken palettes.
@JeffreeStar @shanedawson @beautybay
I got it today… As I feared it was broken.
Jeffree and Shane yall did so amazing, I do love the colors and packaging so much.
Beauty bay just shame on you. This is my birthday present and its broken up cause you couldn’t package right. pic.twitter.com/fVeeZXaNtP
— Jo Wicked (@JoWicked1) November 21, 2019